Washington Athletic Club

I have sent multiple emails to the gym with no response. The staff, mostly older, treat members rudely and impatiently, especially on the seventh floor. There is a clear lack of professionalism in dealing with members. The facility is extremely unclean, including towels, swimming pools, and especially the steam room, which is filthy. Overall, a very frustrating experience. I strongly advise caution before visiting this gym.

Another business full of cancelation gotchas. If you are like me, you are a busy person. I emailed their client services team on November 9th, 2025 to cancel our membership. Had to email back again when I remembered in January. The person who responded in January lied about the client services person who onboarded us not being an employee of the company. I honestly do not know what it in it for them to lie about something like that. It took several more days to learn that I needed to fill our a survey to cancel from them. By that time we had our second baby and I didn't have the mental awareness took follow back up until beginning of March. But since they only cancel at the end of the month, they are charging me again. So an effort I made at the beginning of November, hasn't seen resolution and it's now March. They've extracted THOUSANDS of dollars from me through negligent communications, lying, and red tape. Good facilities, just don't be someone who is busy.