The Fitness Mill

Pay for a whole year membership only because they were open 24 hours and then two days later they changed their hours and now I can’t get my money back

I had a really upsetting experience at this gym. The employees were completely unprofessional and handled a simple situation in the worst possible way. There was clearly some kind of system glitch, but instead of calmly fixing it or explaining what was going on, staff started yelling at me as if it was my fault. To make things even worse, I witnessed them screaming at another couple and eventually kicking them out for no good reason. The entire situation felt chaotic and hostile. I’ve never felt so embarrassed and uncomfortable in a place that’s supposed to be welcoming. Customer service here is seriously lacking. No one should be treated this way, especially over something caused by their own system issues. I won’t be coming back.