I enjoyed lagree classes here, but the gym management/billing completely ruined it for me.I signed up for a 12 month lagree membership but injured my wrist on their machine about a month into that. I let BC Block know that I couldnt use my membership, so they put me on a medical pause (no documentation required and no issues at the time).When I reached out again to continue the pause (because my wrist hadnt healed), I was suddenly told I needed a doctors note because pauses over 2 months require documentation. That was confusing since I had already been on pause for 3 months with no mention of this policy. They told me they were being consistent, even though this was the opposite of how my situation had been handled previously.I provided the medical note, but instead of continuing the pause as discussed, I was told a medical pause extends the original membership; essentially adding months to the contract for each month I was injured. That makes no sense for a medical restriction.Across multiple messages, the tone was condescending, rude, and dismissive, and getting direct answers was difficult. They ignored my messages and were just generally unwilling to work with me or be helpful in any way. At the end of the day, its just bad business.I genuinely liked the classes and studio, but the communication and downright refusal to work with a member that has a documented injury (one that happened using their equipment) is really disappointing and disheartening.I dont think anyone goes into a membership thinking theyre going to be injured. But God forbid you have an injury that prevents you from using your membership, because they definitely wont work with you on that.
