I am extremely disappointed with the way my sons were treated at this YMCA. My two sons went there simply to play basketball something theyve been doing at this location for years without issue. Instead of being welcomed, they were given a hard time for nearly an hour by a staff member named Nina.My older son tried to do everything the right way. First he asked if he could purchase a guest pass he was told no. Then he asked if he could get on someones guest pass, again no. Then he tried to buy his own membership and somehow that was also denied. When he asked if he could purchase a membership online for his younger brother, he was told they would deny it because they knew he wasnt the parent, even though he is a 21-year-old adult trying to pay for access.Every time he tried to find a solution, it suddenly became a new rule. What makes this situation even more upsetting is that while this was happening, he noticed other people being allowed in without the same level of questioning or difficulty. As a mother, it is incredibly troubling to hear that my sons, who are Black young men, were the ones being stopped, questioned repeatedly, and treated like a problem simply for trying to enter a gym theyve been going to for years.Instead of helping them find a reasonable solution, Nina escalated the situation, accused my son of being disruptive simply for asking questions, and even threatened to have him removed. My son remained respectful the entire time, but the way he was treated made it feel like he was being profiled rather than helped.What frustrates me most as a parent is that my sons were not causing trouble. They were simply trying to pay to use the gym and play basketball. They were patient and respectful, yet were treated like they didnt belong there.After almost an hour of unnecessary back-and-forth, a friend finally arrived who could sign them in as a guest. Meaning the entire situation could have been handled much more reasonably from the start.The YMCA is supposed to be a community space, especially for young people. Instead, my sons left feeling singled out and disrespected. Based on what I was told, the way Nina handled this situation came across as discriminatory and unfair, and its deeply upsetting as a parent.I hope management seriously looks into this situation, because no family and no young Black men should feel like they are being treated differently just for trying to use their community gym.

Ive been a YMCA member since I was about 9 years old and Ive visited many different YMCAs over the years. Unfortunately, the New Hope YMCA is by far the worst location Ive ever been to.Every time I come here, the service is subpar at best. Staff are consistently unhelpful, and Ive dealt with repeated access/account issues that have been frustrating to resolve.Most recently, I brought my two older children (ages 9 and 8) with me to work out. We go to the gym regularly as a family (3x per week for 12 hours per session), and this has never been an issue at multiple other YMCA locations. However, an employee Ive never seen before abruptly kicked us out, stating it was policy that my kids werent allowed.The biggest problem is the inconsistency and poor customer service. If there is a policy, it should be communicated clearly and enforced consistently not suddenly used to embarrass members and disrupt families who are simply trying to stay active together.We will never return to this location again, especially not as a family.