I am so thankful for the Y. Offering mid day classes, the midday classes fit my schedule perfectly.

Ive had a YMCA membership before (not at this location), but this was by far my worst experience.I was looking to complete a full body scan and possibly meet with a trainer and found this location online. I called today (3/20/26) at 4:03 PM and spoke with a young lady who confirmed they offer it. I specifically asked if I needed an appointment, and she told me no, I could walk in, and that it would be 35. I live about 20 minutes away and got there around 4:52 PM.When I walked in, there were two people at the front desk, Carly and Jordan (young man with long hair). I said hello, and neither of them acknowledged me. Jordan had headphones in and avoided eye contact, and Carly acted like she was too busy to be bothered. I waited a few seconds (it was not busy at all as I was the only one at the front desk), said hello again, and Jordan finally looked up, took his headphones off, and I asked if he worked there. He nodded yes and said nothing else. I asked if he could help me or if I was interrupting whatever he was watching, and he still said nothing and put his headphones back in.Carly then reluctantly helped me. I explained that I had called earlier and was told I could walk in for a full body scan. She paged a manager, who then told her that I would actually need to speak with the Fitness Director, AJ Garay, to schedule an appointment with a trainer and that it would be 25.So now Im confused. I asked why I was given completely different information over the phone. Carlys response was basically, it wasnt me, that person must have left. No accountability, no clarification. I asked again so is it 25 or 35? She said 25.So I drove 40 minutes round trip for information that could have been clearly given over the phone.What made it worse was the attitude. Not once did anyone acknowledge the inconvenience or even try to be helpful. It was very much an oh well response.If this is the standard of customer service here, it speaks volumes. Putting such incompetent people like this in customer-facing roles is a poor reflection of the establishment and the leadership team should be ashamed of themselves. Additionally, rather than responding to this comment (as youve responded to similar comments ) with a passive response like we shared your experience with the customer service team and blah blah blah, please just do better.This was my first time here, and it will most certainly be my last. Ill take my time and money somewhere Im actually treated with basic respect.

The Y is a great gym with everything you need with an awesome staff!