YL | HIIT

I was loyal member for two years, (known at the time as Yorba Linda Fit Body Bootcamp) but my experience ended on a terrible note. I asked to cancel my membership over the summer while I traveled, but the owner convinced me to freeze it instead. I later found out they continued charging me for seven weeks, over 300, despite multiple calls, drop-ins, emails, and texts. Over a year later, I'm still owed the money. About six months after the charges, they offered me a "free month as we figure it out" instead of a refund, which I declined. I made it clear I wouldn't return until I was reimbursed. That was 6 months ago and I have never heard from them again.

EDIT / UPDATE : Since my last review, I was charged again but this time for 278. At this point, this company is literally stealing my money. Where did they even come up with 278. My monthly membership used to be 133. This place is a fraud. The ownership is a joke. This place needs to go out of business. Andria and Jay, y'all should be ashamed.ORIGINAL : I never leave reviews but this is just crazy. I am so disappointed in the ownership and how absolutely HORRIBLE the management is. I tried to cancel my membership in the end of January. Called, texted, emailed for weeks straight. I left voicemails. I went down to the gym however they are NEVER there. Now come April, not only was I charged yet again, now I was charged TWICE for April. April 17 and again on April 18. This place is a scam and the owners do not care about their customers. STOP CHARGING MY CARD!!!!Seeing as the last several reviews have said the same thing, this gym is a literal scam - protect yourself and do not start a membership here.Andria and Jay, any problems with this review, call me, I've been trying to get ahold of you for 4 months.

I wish we had read the reviews more carefully before signing up. Like many others have mentioned, canceling your membership here is a nightmare. They don't respond to emails, phone calls go unanswered, and no one at the gym can help. It's incredibly frustrating when you're trying to do things the right way, only to be ignored.What's worse is that this seems to be a common pattern. There are multiple reviews describing the exact same experience--members trying to cancel and being charged anyway. It feels like they're just hoping people will give up and keep paying. This is very disappointing for a business that claims to be all about community and support.Make sure you read the fine print and reviews before committing. I expected better customer service and transparency.