Worldgate Athletic Club

Im really disappointed with my experience here.When we first visited, the staff was extremely welcoming and genuinely encouraging, which led my entire family to join. Unfortunately, things changed once we needed support. We decided to cancel our membership because our toddler wasnt comfortable using their pool facilities.I was informed at the time of joining that we could delay the start of our membership even after payment. However, despite multiple emails and an in-person visit over the past three weeks, I havent received any response or resolution regarding our cancellation and refund.Its frustrating to see such a stark difference between the initial sales experience and the lack of follow-through afterward.

Worldgate club is a trust worthy place you can rely on for your daily fitness as well as when you need urgent help in the most unexpected situations. I would give them 100 stars if I can!The staff member Kerry and the fellow gym member Cherie (sorry if I misspelled your name, my savior) practically saved me from the worst situation in my life.I experienced an acute debilitating lower back spasms while changing in the locker room early morning on a Friday. I collapsed suddenly with a 10/10 sustaining pain but (at the time) not knowing what happened and assumed the worst. Cherie noticed me lying on the bench, and she immediately came checking. After hearing my whimpering cry for help, she rushed to get Kerry and then, Cherie went far and beyond retrieving my ID from my car during the early morning when time is the most essence to the early gym goers. Kerry efficiently arranged an ambulance for me, clearly communicating my symptoms and vital information to the first responders. She quickly and professionally clear the locker room, preparing for the first responders to retrieve me, and making sure other gym members privacy is protected. While waiting for the ambulance, both of them stayed and comforted me when I couldnt move an inch due to the pain and experiencing the most fear of unknown (I am a very fit person who swims 5000 least per week and an ice skater. Training with pain is normal to me. Debilitating pain has been the first time.)With their most effective and efficient help I was loaded in the ambulance, on the way to ER in merely 15 min. Its the worst 15 min in my life due to the excruciating pain and fear, but its also the best 15 min in my life thanks to Kerry and Cherie.I must share this experience to show that this gym has good people, in addition to the good amenities and clean environment.Ive been working out here for over a year. Colin, my personal trainer and Heather, my swimming coach are the most professional and kind people whom Im also friends with. The life guards for the pool are the sweetest. The gym is spacious. I use the pool the most. It can be busy during rush hours but people are always willing to share swimming lanes.I have been enjoying the gym very much, and now, I know Ill stay.

Slightly upscale, but not snooty. Wonderful staff and very clean.