Worcester Common Fitness

My experience with Worcester Common Fitness has been extremely disappointing and ultimately led to my membership being terminated after I attempted to address an issue.One of the biggest problems is the lack of professionalism from staff. On multiple occasions, employees have been on their phones instead of assisting customers and appeared unprepared to handle basic questions about services. When I approached staff for help, the responses were not customer-friendly and often came across as irritated or dismissive.The initial dispute itself stemmed from the fact that the employee I interacted with did not appear to be properly trained to handle the request I brought forwarddespite the fact that other staff members Ive dealt with previously were able to assist with the same issue without any problem. Instead of resolving it, the situation became unnecessarily difficult.During my most recent visit, I went in with the intention of resolving the issue calmly. Instead, the interaction escalated. The staff member involved was not easy-going or understanding, and the situation quickly became unproductive.What was more concerning was how the situation was handled by the general manager, Rob. Rather than acting as a neutral party, he was, in my experience, combative and condescending. He made accusatory statements toward me before backtracking and then asking questions, which gave the impression that he approached the situation from an aggressive stance rather than trying to understand it objectively. He repeatedly tried to control what I could say and how I could say it, insisted that I answer his questions in a specific way, and criticized me when I did not respond as he expected. At no point did I feel like I was being treated as an equal customer or that my perspective was being fairly considered.As a result, my membership was terminated without what I believe was a balanced or professional review of the situation.Overall, I would not recommend this gym to others who expect to be treated with basic respect and professionalism. Customers should feel heard and respected, not dismissed or talked down to.I hope management takes a serious look at staff training, customer service standards, and how conflicts are handled moving forward.

Great gym! Clean, fresh upscale bright vibe. Great music and sound system. I feel like I rarely need my headphones. Nice views of city hall area. Friendly and welcoming staff. Plenty of cardio equipment, Dumbells, leg machines, cable machines. The downside for the advanced lifters, no dedicated seated cable machine, or calf isolation machine. Heavy Dumbells are awkward to retrieve and put back in the lower level of the double stacked rack. Either way I love this gym but I still keep membership elsewhere for more dedicated, isolation equipment. Hopefully can update this to 5 starts in the future!

There is no parking lot available, and every time I go to the gym I am required to write down my cars license plate number. This is private information, and it makes me uncomfortable that anyone can see it. It is frustrating to do this every day, and the system feels outdated. This should be addressed and improved.