Great

I have a lifetime membership so I'm a little bias. The gym is nice and clean and everyone there are very helpful and friendly.

Unfortunately, I was unable to use my membership for approximately ten months and contacted the gym to cancel. In November, I was informed that cancellation could only be completed in person. I called again in December, as I was unable to make a separate trip solely to cancel, and was given the same informationthat cancellation was only permitted in person.When I finally went to the location to cancel, I was then informed that cancellations take effect 30 days after submission, which would require me to pay the upcoming annual fee despite actively canceling and no longer needing the membership. During this visit, the Assistant Manager, Jake (who declined to provide his last name), stated that I could have canceled by phone a month earlier, which directly contradicted the information I had been given during prior calls.I was advised that the Manager, Brandon Mendoza, would review my request; however, I was also told that neither management nor the system allows for any charges to be waived. The inconsistent information provided and the lack of reasonable accommodation raise serious concerns regarding the companys business practices and reliability.I was given the run around that the manager was not available and had meetings all day. So he could not see me in person.