I’ve been a loyal member at VASA (Church Ranch location) since 2018 and have been doing Studio Red for over a year, but my recent experience was extremely disappointing and honestly concerning. Note, I drive an extra 30 minutes one way out of my way to go to this specific location because of Muti, Olga, and Jason. During the 5:30 PM class with Joanne on Wednesday, March 25, I was about five minutes into my treadmill run when a manager abruptly stopped my running and began yelling at me in front of the entire class. This was shocking, unsafe, and completely inappropriate—especially since the music was loud and I was clearly focused on my workout. It was out of the blue. My phone was simply resting on the machine, not in use. I was jogging, hands at my side. It was very jarring and created confusion, anxiety, stress, and frustration. The situation escalated unnecessarily. Instead of addressing anything professionally or privately, the manager chose to interrupt my workout and create a scene. I left the class feeling shaken and upset. When I went to the front desk for help, Riley initially acknowledged that the situation seemed like an overreaction. However, once it became clear that the person involved was their manager (who refused to give her name—black hair, bangs, septum piercing), the response shifted. I repeatedly asked for a private space to speak, but that request was ignored. The manager continued raising her voice despite me asking several times for a private space, since I knew being yelled at would trigger my defensiveness and I wanted to take the situation away from a public space where others were trying to focus and engage in their activities. I do want to recognize Allison from corporate, who handled my complaint afterward—she was professional, empathetic, and truly helpful. What’s most concerning is the lack of professionalism, de-escalation skills, and basic respect shown by management and staff. Stopping a moving treadmill alone is a serious safety issue. This could have been handled calmly and privately after class. It’s unfortunate because I go out of my way to come to this location specifically for instructors like Jason, Muti, and Olga, who are respectful, professional, and create a positive environment. I want to continue my membership, but this experience has impacted my sense of safety and trust at this location. I hope VASA takes this seriously and ensures better training for staff moving forward—no member should be treated this way.

Unbearably crowded, terrible hours, 30 days notice to cancel your membership? Only reason for zero stars in the amount of equipment. Signed up for a free day pass at a dope little gym in Arvada. Cancelled my membership and writing this review in-between sets 15 minutes in to visiting the new spot.