I don’t even know where to start ! I came here to workout with my girlfriend and from day one we were being spied on and watched our entire workout (creepy!). We were undecided if we wanted to get a membership because 1- they didn’t have a sauna 2- SO many rules and we felt we were calling on eggshells and 3- because we were being watched. We had a 2-day pass which we purchased twice bc we weren’t sure! On our 3rd time there using the 2nd round of two day passes, we were asked by Ronny if we are trainers and we did respond no because we are NOT trainers. (We confirmed that we are NOT trainers. Just women trying to workout in peace !) We finally said we would get a membership there for at least 2 months to see how it goes. On the first day using our two month membership Lenny questions us again but this time we are being accused of being trainers. At this point my girlfriend and I were annoyed because we felt like children meanwhile we are adults ! We had already cleared the air with Ronny but Lenny had to talk to us again because his “trainer” told him that we are trainers mind u there’s NO trainers in the gym at the time (just his spies) ! Lenny told my girlfriend and I that he has never seen our “style” of working out before which is one of the dumbest things i have ever heard because I truly believe everyone works out how they feel the need to. I don’t know how we could possibly be trainers if we are on TWO DIFFERENT MACHINES at the same time and we switch mid set. (My workouts consisted of leg press, hip abductors / adductors , rdls, Bulgarians and on upper body days it was just supersets with dumbbells) So this lead me to understand that the way my girlfriend and I workout is not accepted in this gym and we were actually OFFERED our money back before we could even ask for it back ! Lenny literally did not want us in the gym. I’m very big on customer service and how I am treated. I am not the type of person that leaves reviews, I READ them ! This is my very first time leaving a review for any establishment ever. Lenny, I did not appreciate your customer service at all it was quite disgusting and nothing u said made sense at all. You can reply with whatever you feel the need to. I have the entire convo that we had at that front desk on video just so i can spread awareness to others. Good day.
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VALENCIA
Established in 1979•Owner Operated•It Makes All The Difference•Equipped for Results
4mo ago
Valencia will be open tomorrow Tuesday 7:30Am -10:00 PM. #valenciafitnessclub #fitfam #…
4mo ago
Valencia will be closed on Monday. Please call the Gym before going on Tuesday!!! May b…
4mo ago
Valencia will be closed on Monday. Please call the Gym before going on Tuesday!!! May b…
4mo ago
Opening hours will be 7AM for the next three days. Sorry for any inconvenience.
4mo ago
Valencia will be opening 7AM Tuesday Morning 1/27/2026
4mo ago
Please call the gym before going due to weather!!! Thank you