Hello, I want to share the bad experience I recently had with Pickup USA fitness, Chandler where my son was taking basketball lessons for about 3 years. I had paid for fee entire year and then Covid struck. Being indoor play place, we did not feel comfortable sending him, I had asked to keep my account on hold which they happily agreed to. We started him back after first wave of Covid subsided but discontinued again in couple of months as Covid cases started to rise in AZ. They agreed to hold account. During this time management changed and they removed hold from my account. Not only they wiped out previous account balances, they started charging to my account without my consent. I realized this after 6 months of payments when I asked them to refund or credit amount since we were not using facility yet. Manager ZACHARY AUGUSTE refused to do so and said that policy has changed attendance is not their problem. I am posting it here so parents are aware of unethical business practices. Stay away from this place. There is no customer service, all they care for is your money. Update- Complain filed in consumer court.

They over charged me. Refused to refund. Had to go to credit card to get back. Horribly managed. The tall skinny manager is the most fake person ive ever known. They lie constantly.buyer beware. Its not worth the risk

Lot of fun