Physiques Finest

Terrible management. No respect for their members.

If there was a 0 stars I would do it.My husband was a member of this gym for **16 years** and **never once paid late**. The month of December, his card expired without him realizing it. Instead of showing any good faith toward a long-term member, the gym chose to handle this in a way that feels unethical.They added a late fee on top of a so-called maintenance fee despite the fact that nothing is ever reinvested into the gym. They made one phone call and sent one email late in the month then used that minimal effort as justification to pile on fees.As soon as he saw the issue, he updated his payment method to pay the 50+ balance, and clearly requested his membership be canceled immediately not only on a phone call but email as well so he would not be charged for January. Despite this, they still charged us for January and then canceled the membership anyway.Their excuse was that they werent in the office when the email was sent on 12/30 yet theyre only open 36 PM, Monday through Wednesday and even during those hours they dont answer the phone. Penalizing members for your own limited availability and lack of communication is completely unethicalAfter 16 years of loyalty, this is how they treat their members. This gym prioritizes fees over fairness and hides behind technicalities instead of doing the right thing. I would not recommend supporting a business that operates this way.

Who is in charge?? The office in never open, nobody can assist you with anything. Non existent "Office Manager"