The Central West End Orangetheory studio is truly exceptional. The management team genuinely cares about their members and goes out of their way to create such a welcoming, positive environment. The coaches are knowledgeable, motivating, and make every workout feel intentional and worth your time.The workouts are great, but what really keeps me coming back is the community. From the very beginning, it felt like Id been part of this studio for years. I cant recommend it enough.

I started attending this location a few weeks ago, and in my opinion, the overall energy feels different from other studios. Typically, when youre considering joining, youre offered a free introductory class. My first interaction with the front desk was positive, but after that, my experience gradually declined.During my first class, Elena was the instructor. Another new member and I were both first-timers and had stations right next to each other. Elena checked on the other participant multiple times throughout the class but only checked on me at the very end. It felt odd, but I initially brushed it off.On another occasion, I arrived about six minutes late due to rushing. A staff member informed me of the five-minute late policy but still allowed me to join the class, which I appreciated. Parking at this location is also extremely limited, which adds to the overall frustration.One day I forgot my heart rate monitor. Zach and another front desk staff member were present when I asked about it. The other staff member was understanding, but Zach insisted on charging the 10 fee. Ive been to another Orangetheory location where a member forgot theirs and was not charged, so the inconsistency stood out to me.This past Thursday, after attending for a couple of weeks, I had an instructor (I believe her name was Beth) who was the first person to actually correct my rowing form and give me helpful pointers. That was appreciated, but it made me realize how little guidance I had received prior.Overall, the experience has left me feeling uncomfortable. As a Black woman, I dont feel particularly welcomed or supported at this location. When I attended Orangetheory in Frontenac, the experience was completely different the energy, the atmosphere, and the overall vibe felt inclusive and encouraging.Although I live very close to the CWE location, Im strongly considering switching to the Frontenac studio. I love working out, but I dont appreciate or feel okay with how this location has made me feel.