Great coaches, a wide range of class times, effective workout that is never boring.

WARNING: This Studio Flagrantly Violates OrangeTheory PoliciesOn December 24th, my friend and I arrived at the Redlands Orangetheory studio at 8:48 AM for a scheduled 8:45 AM class. The staff refused us entry, stating that our spots had already been given away due to a "studio-specific policy" that spots can be released after 2-3 minutes of a class start time, rather than the standard 5-minute grace period outlined in Orangetheorys official policy.I spoke with the studio manager, who claimed that this rule had been an unwritten, verbal policy at Redlands for years. According to her, members are informed of it when they join, though both my friend and I have never been told of this supposed policy. Had I been aware of it, I certainly wouldnt have signed up at this studio. When I asked the manager to put this policy in writing, either in the membership agreement, through an email to members, or by posting a sign in the studio, she outright refused.I then reached out to Orangetheory's corporate team for clarification, and their response was clear:The late arrival policy is outlined in the Rules & Policies document that all members must complete upon signing up for their membership. Members are not permitted to enter the studio after five minutes past the class start time. If there is a waitlist, a member on that list will take the spot of anyone who arrives late. This policy is intended to be consistently applied across all Orangetheory studios. However, it has come to our attention that some studios are not adhering to this policy and are permitting members to enter after the five-minute grace period. This inconsistency can lead to confusion and a negative experience for members when they encounter strict enforcement at other locations. Studios are not permitted to create their own late arrival policy.In other words, the Redlands studio is directly violating Orangetheorys established policies.While the coaches at Redlands are fantastic, the management and ownership are a huge disappointment. I suspect this is one of the main reasons many talented coaches end up leaving.The strength of the Orangetheory franchise model is its consistency across locations. While Ive had excellent experiences at other studios, the inconsistencies and undocumented policies at the Redlands location create unnecessary confusion and frustration for members, especially those who travel between locations.I strongly recommend that prospective members avoid this studio.