I wanted to like this location. For a few months, I did. The instructors were good and I met some motivational classmates. Then there was turnover of instructors, and it wasn’t good. I started going less, and I decided to cancel, then left the state for a new job. I confirmed with the staff that my membership had been canceled, I stopped getting emails or any communications from Orange Theory, and I thought that chapter was closed. Now I have realized I’ve been getting charged almost $200/month by this location for a whole year. They never sent an email indicating they were charging me, and I was promised my card had been deleted from their system when they canceled my membership so I wouldn’t even have to worry about it. As for trying to “cancel” again—this location has ignored my emails and calls. But here’s the problem with that. As the end user, you cannot cancel your membership in any other way than speaking to them. You can’t delete your card on the website (though you can delete your access to the website), and you can’t cancel your membership. The bottom line is this is a dodgy way to do business. I’m not sure if it’s just this location, or Orangetheory as a whole, but I won’t be back. The gym and experience isn’t even that good. The rowing machines are extremely low quality, and the equipment is pretty limited. If anybody has had similar experiences, please share and apply pressure. I do not want to see others getting tricked. And if you have not yet signed up for this location--be very careful. They will exploit every available avenue to be sure they keep milking you for cash and make it impossible to stop the charges; I live out of state, and with their unwillingness to cooperate I am having to try to resolve this on my credit card issuer end. It's the last thing I expected from a known and trusted national brand like Orange Theory that has significant customer loyalty and recognition.

Very small gym. I tried the introductory class, but it didn’t really feel like an intro since the coach seemed to assume everyone already knew what they were doing. The exercises were shown on a small monitor, and you mostly rotated through stations on your own. It felt like you didn’t get the benefit of going at your own pace, but also didn’t get much hands-on coaching either. The staff were nice and friendly though!

Most of the staff and coaches in this location were nice and helpful. We especially liked Coach Jordan for her chill vibe. Her workouts were efficient where you would challenge yourself, she explained things clearly, and responded with patience on the rare occasions questions came up (since the fast-paced format doesn’t leave much room for that). Unfortunately, our experience with the head coach was the opposite. She often came across as condescending and impatient. When questions were asked, she sometimes repeated them into the mic in a way that felt like ridicule. She once basically scolded me for apparently placing a med ball on the wrong rack. Her tone noticeably shifted depending on who was in the class—especially when her group of friends were present. The workouts are effective, but the atmosphere she created made the experience feel more stressful than motivating. That’s not what self-care should feel like.