One of the most spacious OTF gyms in Chicago with great and energetic coaches. They provide towels for workouts too and have toiletries in the bathroom. Only downside is you have to pay for street parking.

I was a member at this gym for over two years, spending thousands of dollars on my membership and working out at multiple locations during my time with OTF, only to realize it wasn't the right fit for me. The business operates in a highly transactional manner, often overlooking the human aspect that should be a core element of any service-oriented industry. At the West Loop location, the quality of staff and instructors varied greatly from day to day. Some days, you encounter friendly staff and great instructors, while other days, the staff can be unfriendly and the instructors dismissive. This location also struggled with maintaining its equipment and facilities—issues like non-functioning soap dispensers, TVs, and treadmills were frequent. The classes themselves are challenging and follow the typical structure of group fitness classes. Individualized attention is limited, so it's essential to stay mindful of your form to prevent injury. One of the positives is that the classes allow you to push yourself as much (or as little) as you want, depending on your personal fitness level. However, one of the most significant issues with this location is its lack of flexibility regarding policies. While most clients understand the late/no-show policies, there should be room for exceptions in certain situations. Unfortunately, this location enforces fees without exception, prioritizing adherence to the policy over understanding the circumstances that may cause a missed class. Many members who sign up and pay for memberships are committed to attending their classes, and unexpected situations—such as health issues or emergencies—can arise. A bit of flexibility and courtesy would go a long way, especially for long-term members who may occasionally miss a class due to unforeseen circumstances. Charging late/no-show fees without consideration can drive clients away, and it raises the question: is it really worth enforcing a fee here and there instead of showing understanding and retaining a client? I also had a particularly negative experience early on that stayed with me throughout my time at OTF. During one of my first workouts, I stepped off the treadmill to the side—something I had seen other members do without issue. Within moments, the instructor approached me and, in a harsh and unfriendly tone, told me, "Don't jump the rails again." I was exhausted from the workout and unsure what he meant, so I asked for clarification. He repeated the same statement in the same tone before walking away. I had no idea what he was referring to but later guessed that he was telling me not to stand on the sides of the treadmill. It was an embarrassing and belittling experience, especially as someone still unfamiliar with OTF’s terminology in the middle of a challenging workout. To make matters worse, I had seen other members do the same thing without any reprimand. This left me with a lasting negative impression of the gym. Despite these less-than-ideal experiences, I remained a member for over two years. Ultimately, the lackluster customer service made it difficult to justify the expense, so I decided to take my business elsewhere.

If you love orange theory, you have to stop in at this Chicago location!! The coaches here are friendly, engaging, and super knowledgeable. They hold me accountable every workout and keep the classes fun and high energy. I travel a lot and see a visit a lot of studios, this is the BEST one. Shout out to Ally and Kelly for being the best coaches ever 💛