I was a little nervous about joining Orangetheory at first, but I’m so glad I did. The structured, coach-led classes make it easy to show up and get a solid workout without having to plan anything. The coaches are also great about offering modifications for exercises that are more challenging for me right now, which I really appreciate. Everyone is friendly, encouraging, and knowledgeable, which makes the experience even better. I’d recommend Orangetheory to anyone looking for a fun, motivating workout. Special thanks to coaches Shannon and Martha, and to the location manager Jackie!

Great studio and coaches/staff. However, sadly and quite surprisingly, they have shady membership cancellation policies and tactics. I called to cancel (due to very busy work schedule) on 12/16 but it’s usually hard to get ahold of them on phone so I naturally left a voicemail. I thought that should take care of it.. but kept getting charged so I called again on 1/7, spoke with studio manager who acknowledged receipt of my voicemail but apparently they were waiting for my written request to cancel.. she claimed that they tried to reach back but there’s definitely no record of that (checked calls, texts, email, mail). I took her email and sent a written request anyway that same day 1/7 thinking that should do it. Nope. Got charged again the month after. And the manager never got back to me again, despite saying that she will. I tried calling again today 1/28 and again went to voicemail, which is fine they’re probably busy but based on experience, they won’t call back so I’m done. Disputing the charges with my bank now instead because it’s impossible to cancel your membership apparently. Even Brexit seemed easier than this. I don’t usually write reviews but this situation pissed me off quite a bit. I’m already so busy as it is and probably lost a couple of months worth of membership fees before I decided I needed to cancel (that’s on me) but for them to now intentionally try to make me bleed another couple months of membership fees despite my cancellation attempts is very sketchy. Again, I loved the studio and coaches when I went there but just can’t make it anymore. Will probably never go back to Gahanna for this reason.