They did not provide clear cancellation policy so that I was charged for 1 more month after cancellation.

Out of towner Premier member here. Googled OTF LA and the map took us to a different location that wasnt open yet. Called the studio in advance and front desk Danny, explained my situation, and he claimed he could extend my acceptance into class an extra minute (than just the 5 minute extension) if I made it within 6 minutes of class time start 6:30pm. Ran and came in on time. Front door was locked. Danny was inattentive and didnt notice me at the door. Had to knock on it a few times waiting there. Another worker from the office came at door not even knowing the situation. Got turned down. He offered to schedule a class for the next day but I am in the Transformation Challenge and am flying out tomorrow for Hyrox AZ as explained to him. He said I wouldnt be charged to say the least. He said else the owner would get mad and theyd be sued. Been a member for 10yrs total, visited nearly 50 studios, and have never been told this. Was standing outside locked out in the dark alone til my ride came back. Horrible experience.