I missed the class window start time by 40 seconds.Literally 40 seconds and they denied me into the class I already booked. They have a 5 minute late window and I was 40 seconds late due to traffic during rush hour. After explaining that they still would not let me in. Keep in mind this is not explained upon arrival of first class as a customer service gesture for new members. The front desk then told me they also would have to charge me a late fee. I pay 80 dollars a month for my membership. This was my first time late ever.I already pay 80 a month, then they deny my entry to a class I pay for and booked already and then wanted to charge a late fee on top of that. Also, after cancellation of my membership the front desk then told me I would still be charge one more time for the following month.Their customer service is horrible. This situation told me their goal is to not help you improve, but to get every dollar from you possible.The trainers are nice and that's about the only good thing at this place.

The Sugar Land location possibly has the worst customer service Ive encountered. Ive gone to OT for years in the past, just resumed my membership a couple months ago and trying to squeeze in a workout when I can (two small babies, work full time etc), so barely have time to go. And today I finally had a little bit of time during my lunch break to go - run there. Exit was blocked by a giant truck so was 7 min late. But because I missed the 5 min cutoff they absolutely refused to let me in. Mm no thanks. Cancelled membership today. Ill give my money to someone else. So ridiculous.

This review will be alittle lengthy. Hopefully well informative.Background:I tore my ACL & meniscus in college after competing in sports. Ive played sports all my life and always been well active.Once I got my surgery, I thought I would be fixed and be able to be my normal self, then of course COVID. So my motivation to get back, went down and I gain that unhealthy weight.I tried my best to get back to a healthy weight,ive tried lifetime and their top membership with those special classes, cyclebar, hotworxs, yoga, pilates and just plain at home workouts.(ill explain at the end on why those things dont personally work for me)Do I recommend orange theory?Yes, if you like competitive UPBEAT atmosphere and something other than straight cardio all the timeIs it a long term for me?No, I think its a great way for me to get back into the sports and running I crave 6 years ago.All age friendly? All body types?YES. I say that because i am on the younger side and I have people my parents and grandparents age kicking my ass!!! LOVE TO SEE IT. When I first started which was in September I already lost 15lbs. And I only go 8 classes a month did I adjust my diet no maybe not how im supposed to.. I definitely watch my portions because I can definitely finish a plate and ask whats for dessert..ANYWAYS I hope this gives you a sign if you are looking to get back into it. this place is definitely a good starter.If you cant stand club or pop music maybe not for you..Coaches are probably set with a RPM music to play so they are very limited..I hate lifting weights because I cant lift especially because I have never recover from my knee (I didnt go to PT) But the coaches will correct and help you challenge your self and adjust your work outs!FAVORITE COACHES:Jenn, Shameer, Mendy, James & Uchewhy 4 stars and not 5?Nothing wrong with boutique franchises.I use to work at one so I know they are set with their rules WHICH EVERYONE SHOULD READ.I believe this is private owned so I feel like the missed class or last minute cancellation or cancelling membership should be up to the ownerHighlight their rules:after 5 minutes class start they wont let you in and they might cancel or no show which CHARGES YOUR ACCOUNTcancelling your classes 8 hours after they will use your class and if you have that monthly membership thats 40 a class which in this economy is crazy WHICH AGAIN MANAGER OR OWNER SHOULD REACH OUT.cancelling your membership they charge you for one more month. I think.Oh those bands that are 132 is crazy but i love it. Just dont leave yours on the charger or you can never use it again. These bands are dramatic and die on you if you charge them over 30mins.Why these workout places didnt work for me:Lifetime - I obviously tried cheaper gyms as well but I wasnt consistent enough to wake up or want to go to the gym nor did I know how to create a work outIf I went with a partner I would chit chat or talk them out of itCyclebar- LOVE IT, especially if you have weak knees! Just my butt suffer cause of those seats iykyk Also toning certain things are a little limited. Also closes one to me is a solid 15 minutes if I drive the Houston way.Hotworx- Its at your pace in the heat Lol I would go and just lay there because I had no one keeping me accountable. Plus in Houston you dont need to pay for the heat.Pilates- I WOULD LOVE TO BE A PILATES PRINCESS. but in this economy. hard pass.Love pilates if you can afford do it! It challenges all your muscles and makes your body shakeI heard BARRE is next best thing! Maybe next on my list!At home work out- I thought having gym stuff at home even the yoga and at home pilates stuff would motivate me HARD NO i would see my bed or couchWell I hope this helps and motivates you to get back into it!!Front desk, Im so sorry I dont know your names but thank you for always knowing mine when I am rushing in to join the class! Love the girl who first signed me up!!