OrangeTheory Fitness has completely reshaped my relationship with movement. From the moment you walk in, the energy is different and it starts with the staff. They dont just check you in and move on; they welcome you in a way that makes you feel seen, supported, and capable.OrangeTheory isnt just a workout class; its a reminder that fitness can be joyful. And the staff are the reason that reminder sticks. They transform the entire experience into something positive, motivating, and honestly addictive in the best way. I leave every class feeling proud of myself and excited to come back.

We had a very awkward and off putting experience here basically, we signed up for a free class and they ask that you arrive early so you can be introduced to the gym and how it all works , etc.During this time we got chatting with the studio manager and were asked about our fitness goals/ what we were looking for in terms of a membership, etc. I had no idea what I said was going to be used against me.i expressed that I had been a member a verrrrry long time ago and was interested in coming back and introducing my husband to OTF as a thing we could do together. I mentioned that some of my coworkers told me about a program through our work that gave discounts at various studios, OTF being one of them. I literally mentioned that I never known about this program and thought it was a cool perk of my job. Again, we were just chatting, or so I thought.We did mention we were interested in buying class packs but werent totally decided on what direction we wanted to go bc we were also potentially interested in a membershipAnyways, she stepped away to talk to her manager , which was weird , but we didnt think anything of it . She came back & we proceeded in the gym to be shown how use the equipment, etc . After allll that, she then proceeded to tell us our class would NOT be free we would have to pay for a drop rate of 28/class- bc in order to use the free class option, I would have to do it through my work program. What??It was all SO bizarre bc we werent even signed up for that program at all, didnt know anything about it we just casually mentioned it as a reason for coming in the first place. OTF is very expensive. Sorry for trying to find an affordable way to be apart of a cool community. I didnt realize we would be treated differently because of it.We ended up leaving and not even doing the class.We just felt confused and awkward about the whole thing It just all felt incredibly misleading and disingenuous . The friendliness only goes so far IF youre going to sign up with them NOT if youre going to use a first responder discount program through your work.We went home and after more research, i found out that this discount program is a completely separate thing that you pay monthly for in exchange for discounted classes, etc (similar to class pass- its a way to try a whole bunch of different studios/gyms) . But, low and behold they didnt even offer OTF class packs or a membership we would have consideredSo alllll this to say we would have signed up directly with OTF in the end anywaysHowever, the whole experience left a bad taste in our mouth and we have zero interest in giving this studio our business. I think OTF is great. But wont be coming back to this location. Its such a shame bc we were really excited about itOn a positive note, coach Fidel was awesome and the members coming in/out seemed very welcoming and friendly.

The best studio I've been to - the staff and coaches are amazing and the level of personal engagement is unique.