Old Town Athletic Campus

I signed up for the month-to-month membership specifically because we told the front desk when joining that we would be moving to Europe soon. We were assured that the more expensive month-to-month option would allow us to cancel easily when we left.When we cancelled, we were told February would be the final billing month, and they said our membership was no longer active the last few days of February. Based on that, we stopped coming to the gym and made other workout arrangements. Now were being told another month will still be billed due to the 30-day policy and that I need to call to pay an additional 100, even though were currently overseas. We planned to stay with this gym for years, but now were switching gyms upon coming back to America.Its frustrating to be charged another month after cancelling and after being told February would be the last payment. Clearer and more consistent communication about cancellation policies would prevent situations like this.

Just joined this month, I have to say im incredibly impressed by this gym. Having come from another local franchise gym this is like night and day. The availability of machines, classes, a sauna and other nice add ons really does it for me. Cant say enough great things about this place.