Started my membership in October 2023 at their Wilmington location and 3 months later they closed with no refund.

Unfortunately the staff just isnt that well trained on customer service or phone etiquette it seems. It started with the consultation. When I arrived , no one was there. I then receive a text message as Im standing at the locked door (after the appointment at this point) stating one of the staff members had an emergency (no big deal) my phone sends unsaved numbers straight to voicemail so I see a notification for 3 missed calls and no voicemail. I ignore it of course. Then I get a text stating theyre trying to call me. When I called the number back I was sent to their voicemail which ironically states that I should leave a message as to why Im calling. It was a lot of phone tag at that point. Once I was finally able to get a hold of someone, we set up an appointment to train. I then received two more calls from them that I was unable to answer at the time but again no voicemail. When I called back. I was sent to there voicemail, so I just left it alone. I was not feeling good the morning of training. I reached out to them to let them know I wouldnt make it in and I havent heard back since.