March 12, 2026. Gym closes an hour early with no notice claiming they need to fix a piece of equipment. They still advertise they're open 24 hours but they actually close at 11:00 p.m. and 8:00 p.m. on weekends. None of the TVs work or work properly. If you're considering a membership go to their website first. Scam alert....Don't waste your time on the 3-day or 7-day trials. They will not honor them unless you buy a membership. All TVs are broken. If you visit the gym note how little cleaning solution is available to clean machines after use. Nobody cleans after use. Machines are covered in sweat. Weeks with no repairs to numerous machines. LA Fitness acquired xSport. This gym is in a total free fall. Pool is not going to reopen. Systematically removing TVs from cardio machines. TV screens are broken now with DirecTV down. Now few of the cardio machine TV screens work. It's a staff free for all.... Just an FYI... Don't waste your money on either premium memberships. It's been a slow burn. They have slowly removed services and increased monthly fees. Equipment disappears and it is never replaced. Things are worsening. Many cardio machines are broken. Billing is a disaster. So much for a premium membership. Now the 80lb, and 70lb curl bars are permanently gone. Absolutely chaos at this club. Pool is closed permanently. Steam room closed until further notice. Water fountain drain has been clogged for a month.

This was one of the most unprofessional and disrespectful customer service experiences my family has encountered.On beginning of February 2026, at approximately 9:35 AM, my senior parents visited the LA Fitness location at 11220 James Swart Cir in Fairfax to enroll through SilverSneakers. They provided a valid SilverSneakers number issued directly by their insurance provider. A female staff member insisted the number was incorrect and refused to proceed with enrollment.When I spoke with her by phone to clarify, she stated that I was wasting her time. This comment was not only inappropriate but completely unacceptable when assisting senior members.After being refused service, I contacted the insurance provider again and spent approximately 40 additional minutes on the phone, only to receive the exact same SilverSneakers number. A different male staff member then processed the enrollment successfully using that same number without any issue. This clearly indicates the original refusal was due to staff error.When we asked why the number could not be processed earlier, no explanation or apology was given. Instead, we were told, we are all good now, all we need is patience, which shifted responsibility onto us rather than acknowledging the mistake.Attempts to escalate the issue were equally concerning. The employee claimed to be the supervisor, effectively blocking escalation. When I later called the club to speak with a manager, I was told the manager was in a meeting. Front desk staff refused to provide the name of the employee involved and instructed me to send an email.The dismissive attitude, refusal to assist, inappropriate language, and resistance to escalation are deeply troubling. Additionally, given that my parents have limited English proficiency and are Chinese, this experience raises serious concerns about whether language barriers influenced how they were treated.This incident reflects a lack of proper training, accountability, and respect for senior members. A national fitness organization serving a diverse community should hold its staff to significantly higher standards.I sincerely hope corporate leadership reviews this locations management and customer service practices.