Front desk staff is very rude.

I am newer gym member and wanted to use the weight machines. It's been a while since I've used these kinds of machines and didn't want to hurt myself. I went to the front desk to see if someone could take 2 seconds to show me how to adjust the machine and show me how to use a handful of them so I could get started. I was basically told that they couldn't help me unless I paid for a training package and when I said I don't need a training package nor can I afford one, I was basically told to Google it and use YouTube. I will be cancelling my membership.

Staff have increasingly shown contempt for members recently. Addressed with assistant manager, Angel. All about him, no regard for members.One cleaning person, Alex, has on multiple occasions interrupted men enjoying the sauna approximately 35 minutes before gym closing. No prior notice verbally or in writing. She shut off the breaker to sauna and wedged door open.There was nothing wrong with sauna. It was clean and the temperature was hot. Drove almost 20 minutes to use sauna, thrown out 30 minutes before close because an employee decided it was inconvenient for her to clean closer to close or at an earlier time.This is not protocol. There have been other examples of employees deciding they have the power to do things that serve their own interests rather than respecting customers.LA Fitness used to be a staple of customer care. Hope this gets addressed, corrected and becomes a distant memory.