Been a member here for 2 years, and today was the most disrespectful experience I’ve had at this location. I brought my brother as a guest, and as we walked away from the front desk after signing him in, the employee up front made rude comments after walking away and turning my back. I confronted him right away, and instead of owning it, he got quiet and acted like nothing happened. My brother is 25, and no guest or member should be made to feel judged or mocked walking into a gym. A gym should be a place where people feel comfortable improving themselves, not getting talked about by staff. Really disappointing experience, especially after being a loyal member for 2 years

Came to use the 3 day pass and intended to join that day. Arrived at 8:30am and front desk let me know sales was not in yet to activate my pass. They were supposed to be there by 8am. I asked how long I’d have to wait for them to come and she said she didn’t know and couldn’t call anyone to find out. Eventually left and won’t be joining. What a bad first impression.

I had an extremely disappointing and frustrating experience at the Northbrook LA Fitness, and much of the issue stems from how the situation was handled by the manager, Francisco. When I brought forward a legitimate concern, Francisco was dismissive, unprofessional, and showed no willingness to listen or resolve the issue. Instead of demonstrating leadership or accountability, he responded with indifference and a lack of basic customer service. A manager sets the tone for the entire facility, and unfortunately, the tone here is one of disregard for members. The staff mirrored this attitude — unhelpful, inattentive, and unwilling to provide solutions. There was no apology, no follow-up, and no effort to make things right. For a gym that charges substantial membership fees, this level of service is unacceptable. A gym should be a place where members feel respected and valued. Due to the poor management and lack of professionalism at this location, I cannot recommend this branch to anyone.