IXL Health & Fitness Club

IXL charged me a 25 fee because my credit card expired. I know it says in the agreement that they reserve the right to charge the fee, but it's a poor customer experience to be charged 25 simply because I didn't realize my card expired. I'm sure most people do not memorize and track their credit card expiration dates. A heads up BEFORE the card expires might be a better way for the club to handle it, rather than charging the fee after the fact. It's a good way for the club to make some extra money though; think about how many members have a card on file to pay and how many expire each year. They make 25 on each one. The people at the club desk just tell you to call the support center, which is really just a third party which manages the payments; they have no authority to waive fees. I called and left messages for IXL management twice, received no response.

Locals remember when Ed owned this gym, and it was the largest cultural hub in the area. New ownership has destroyed the community for regulars, and cheapened the experience. Planet fitness is now the best option around.

Old - mostly poorly maintained equipment, white fluorescent lights that make you feel like youre in school not the gym. Raked membership prices for extended hours - that will soon be taken away unless you pay even MORE. The only reason this gym manages to stay afloat is because of their legacy members and a lack of competition locally.