Fitness Ventures, LLC

Fitness Ventures LLC is the ownership group behind multiple Crunch Fitness locations, including Fayetteville, and my experience with their management has been extremely disappointing.When a serious member safety concern was reported at one of their gyms, there was no follow-up, no communication, and no accountability. Multiple emails and calls went unanswered for weeks. Issues that should have been handled immediately were simply ignored.Staff responses were equally unprofessional. Instead of proper de-escalation or member support, employees made inappropriate comments suggesting physical confrontation rather than reporting and resolving the issue. That reflects a complete lack of training, leadership, and basic professionalism from the top down.This appears to be a broader culture problem, not a one-off mistake. Communication is poor, management is dismissive, and member concerns are treated like inconveniences rather than responsibilities. Even basic customer service like responding to emails or returning calls seems optional.On top of that, billing practices feel nickel-and-dime oriented, with extra processing fees and contracts structured to make resolution harder than it should ever be.If this is how Fitness Ventures operates its clubs at the ownership level, it explains exactly why problems inside their gyms dont get fixed. Leadership sets the tone, and here the tone is indifference.I would strongly recommend thinking twice before doing business with any location operated by this group.

I have been trying to cancel the Columbia, MO gym for six months. I moved to another state. When I tried to cancel before I left, I was told since there was a crunch near where I was moving to, Id have to transfer my membership there. When I tried to do that, the local gym told me I had to ask Columbia to transfer me. Columbia told me my local gym had to do it. I kept getting the run around. Im still at Columbia as my home gym, and Ive tried calling and emailing. The manager never returns my calls. I called a number my husband got to cancel and was told you cant cancel that way. You have to send a certified letter and if they accept your cancellation, then theyll cancel it 30 days later.DO NOT sign up with any of their gyms. Shady business practices come from shady people.

Crunch Fitness Greenwood, IN sucks Aiden the GM is extremely unprofessional. I had a billing issue and when I first reached out Aiden told me he could not help me and refused to give me his name when I asked 3x then hung up on me. I called back and spoke with Aaron who was much more professional and gave me the Regional Manager contact info. I spoke with Charlie who assured me I would be refunded. He even sent me a email confirming my refund. Its been 2 months still no refund Aiden refuses to take phone calls or return messages. Charlie is no longer with the company. Time to notify the BBB and Attorney GeneralSo yesterday, I decided one more time to stop by the gym to see if I could resolve this issue. After five minutes, the GM told me I was being trespassed and if I didnt leave in five minutes he was calling the police on me. His staff was absolutely appalled at how he talked to me and apologized up and down for him. Needless to say, I still dont have my refund and theres no way to contact anybody above him. The staff was scared to even discuss management for fear of retaliation.