AWFUL!!! Never heard of a business banning an athlete (a child) due to issues brought forth privately via email, from the parents. After each party exchanged only a couple emails over a 24 hour period we were told that we were not welcome back, not even our daughter. Obviously, customers are not allowed to have their own opinions and feelings. I called and spoke with an owner regarding the ‘’banning” of our daughter. I explained that we would sit in the parking lot or have someone else bring her so that she could continue her classes and privates, that banning her was very immature. The owner didn’t show one ounce of care, only said it was, “our fault”. I stressed the fact that we liked the classes that were offered, and our daughter loved the instructors (as she has worked with them all in the past), but I was told we had to like ALL aspects of their gym in order to participate, even in tumble classes that are offered to general public. Guess it was our fault for speaking out about their dishonesty, and not notifying us of class cancellations that caused unnecessary travel, which prompted the complaint to begin with. I was told we barraged them with our couple emails, and the owner complained of a shut door meeting that they initiated months back. One coach said that since she would not be participating in their “all-star” program, they were not a right fit for our daughter, and that neither party would benefit. Sounds just a tad selfish, I personally think that is for the consumer to decide whether or not the child is benefitting, not the owners. However, we weren’t there for the “all-star” program to begin with. We were there for our daughter to tumble with the tumble instructors that she has worked with for a good part of her cheer career. She felt comfortable with them, progressed and loved the classes, that’s all that mattered to us. We are grateful for David, Seth and TK and what they have done for our daughter over the years. As for the owners, it seems to me that they are pretty much implying if you aren’t going to commit to spend thousands of dollars with them, your child is not worth their time because the owners are not benefitting, especially if you have a complaint. They all seem childish with the “their way or the highway” mentality, as they have told others they were not welcome either. You must have thick skin when running a business because there will always be complaints, can’t just kick out everyone who disagrees, especially if they are willing to pay for a service. So much for Designers “core values”, as they do not display them themselves. Go elsewhere if you have the opportunity…
