I haven’t been to a cyclebar in a long long time. Front staff was friendly and helpful when I arrived. I mentioned I hadn’t been in a long time and that I signed up through class pass. Class pass doesn’t let you pick your spot/bike. A staff member helped me set up the bike, so there was plenty of opportunity to tell me that the computer for the bike was not working. After the class I mentioned to the front desk that bike 38’s screen wasn’t working. They replied, oh we’ve been having issues with that one... I mentioned I wasn’t able to pick with class pass. She said you can switch a bike when you arrive…. If you know it doesn’t work, then block it off. It sucked not being able to see any stats about my ride. And the class wasn’t full, so I could have switched. How would any new person know a bike is bad? Read a bunch of reviews and hope the number comes up and then check and switch at check in??? I ended up renting shoes, it would have been at least good customer service to waive the fee as I paid after class and mentioning the issue.

this is my favorite cycle bar station because they are so helpful and so uplifting. It’s always been a superb experience and Kate called out my name to support when I was struggling and I was surprised and actually really happy 😭!!! I love this cycling space! Worth every penny and the calories burn means a quick run to Whole foods is always rewarding.