Custom Fit

Ive been going to CustomFit since the beginning of the year and its been a great experience. Donnovan, our trainer, is highly knowledgeable, provides expert guidance, and keeps workouts interesting and effective. Hes also very kind and accommodating, making it work with our busy and changing schedules. Weve already seen results and are excited to continue training with him.

Custom Fit is one of the best gyms in SF. Its not a typical crowded setupeverything is personalized, and the coaching is genuinely high quality. The trainers take the time to understand your goals and build a program that actually fits your life.What really sets it apart is how everything is integrated. Youve got DEXA scans and VO2 max testing to track real progress, plus recovery tools like sauna and cold plunge all in one place. It makes it much easier to stay consistent and actually dial things in.The space is safe, clean, well-organized, and never feels chaotic, and the overall vibe is super supportive without any ego.If youre a working professional looking for a more thoughtful, data-driven approach to fitness and health, this place stands out

The personal training program at Custom Fit is the best I've ever experienced. I joined in December 2025 after a series of injuries and hitting a wall with physical therapy. Thanks to my trainer Lizzy, I made considerable progress in three months, and we built a plan to carry me through the end of 2026 at Custom Fit. That plan was cut short by management. My membership was terminated, mid contract term and without cause, in retaliation for raising contractual concerns regarding upcoming membership changes.Below is a documented pattern of contractual and professional concerns with Custom Fit management:1. The recovery room sauna and cold plunge are under surveillance. This was not disclosed in any contract or during the sales process. A benefit was sold with material conditions omitted from the contract.2. Management changed the terms of our signed contract with limited notice, materially altering the value and benefits of the membership agreement and not providing an adequate window for members under contract to make an informed decision before their next billing cycle.3. Upon raising the membership agreement concerns via email, the membership was terminated within hours, mid contract term, despite having PT scheduled the following day.To be clear, Custom Fit did issue a refund for unused sessions. I'm financially whole. However, my injury recovery plan is drastically disrupted due to Custom Fit's retaliatory mid-term termination, and the denial of any transition with a trainer during active injury recovery.Contracts are designed to protect both parties and establish predictability. A business that responds to client feedback with termination rather than resolution is not one that can be trusted.