Not enough flat benches and barbells, way too many treadmills

I have been a member of Crunch Fitness in Sunnyvale since 2019. I joined primarily for the group fitness classes and, until recently, I never had problems getting into them.The gym now requires online reservations for classes. Booking opens 22 hours before class and closes 30 minutes before it starts. However, spots fill up almost immediately. It is extremely difficult to secure a reservation, even when logging in right when booking opens. Most of the time, classes are already full within minutes.Because of this, I often show up hoping someone who reserved does not attend so I can take their spot. That is not a reasonable system for paying members.On multiple occasions, I was told a class was full, yet when I tried to look inside, I could see empty spaces. One time, staff physically blocked me from looking through the glass door. After I pointed out visible empty spots, I was finally allowed in.Another time, I arrived about 10 minutes late and was denied entry due to the class being full, even though the instructor has previously welcomed late arrivals and encouraged members to adjust mats to make room when space allows.What disappointed me most was the attitude of management. When I expressed that I pay for membership mainly to attend classes and may cancel if I cannot access them, the response I received from managers Nico Mallan and Jos Luis was dismissive. There was no attempt to address the concern or offer a solution.If late arrivals are not permitted, that policy should be clearly posted. If classes are consistently overbooked, management should consider adding capacity oradditional sessions rather than making members compete for spots.After being a loyal member for years, this experience has been very disappointing. I cannot recommend this location to anyone joining primarily for group fitness classes. I will be canceling my membership and looking for a gym with better class access and customer service. Do Not Sign up to this gym! rude manager and rude male staff.

Nice gym if you know what you're doing. But if you require a trainer's help, they'll use the opportunity to lock you in to all kinds of long term packages with multiple training sessions that you don't necessarily want. Just signing up for 1-2 training sessions to get the lay of the land is not an option. So I cancelled my membership in the first week. :(