I originally signed up a couple years ago as it was in my town, they had that "old gym" feel that I grew up with. Lots of free weights, etc.
At one point before they moved I had covid and then had a physical injury so I was not able to go to the gym for several months. When I decided I was ready to go back I showed up only to find them gone. They did not send out an email, nothing was sent in the mail, they just moved. Example number 1 of poor ownership and management to move and not alert those who maybe haven't been in a bit. But you're still collecting my money and I was fine with that as it was my choice up until then not to ask for a pause or anything.
At that point (still not knowing where they moved to) I looked them up and called and spoke with the owner (Erin I believe). I explained I just found out you moved, I'd like to cancel my membership. I didn't beat her up over not communicating the move, just asked to cancel. She agreed.
Several months go by and I realized they started billing me again. I was billed for about 4 or 5 months and had my credit card company change cards. I did not realize it at the time but Discover would still push through payments on the new card number from the old one.
Months go by again and I realized this and called the gym again. She apologized, confirmed she would cancel, and that was that. A solid 4 or 5 months pass without being charged and I find I'm getting charged again. I dispute with Discover, I call her again and this time a little frustrated I tell her for the third time I want her to cancel. She says yes.
Charged again 2 months later I call yet AGAIN and she said she would remember (insert my name) canceling and doesn't. I told her this is literally the 4th time I've talked to you specifically to cancel and was told it would be and it wasn't. Please provide written proof of cancellation to me. She asked if a screen shot would suffice. I told her absolutely not, you are the owner I don't care if it's written in ink and signed personally, please send something confirming my cancellation.
I have not been charged since (it has only been 2 months again) but I also still have not received confirmation of cancellation. My dispute with my CC company was reversed because I couldn't provide proof I cancelled any of the times.
I would not recommend this gym. I haven't stepped foot in the new location but ownership and management do NOT know how to treat their members and or be professional with subscriptions. Not to mention, let's call it what it was, stole $489 from me that I can date back to and MORE if I could go back in transactions to show. Not talking about the time I chose not to go due to injury, but starting from the first time I "cancelled". Completely unethical and if you made mistakes (3 times, we'll see about the 4th time I cancelled) just own up to it, make it right and stop billing me.
